Data Deletion Policy

1. Introduction

This Data Deletion Policy outlines how Perpetual Memoriam handles requests for data deletion and your rights regarding your personal information under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Your Right to Deletion

Under GDPR and other applicable laws, you have the right to request deletion of your personal data. This is also known as the "right to be forgotten." You can request deletion when:

• The personal data is no longer necessary for the purpose it was collected
• You withdraw your consent for data processing
• You object to the processing of your data
• Your personal data has been unlawfully processed
• Your personal data must be erased to comply with legal obligations

3. Memorial-Specific Considerations

Due to the nature of our platform, special considerations apply to memorial data:

• Memorial content may be preserved if it's of historical or public interest
• Family members may have rights to maintain memorial content
• Some memorial data may be required to be retained for legal purposes
• Memorial contributions from other users may be preserved
• Anonymized memorial data may be retained for platform improvement

4. What We Delete

When you request data deletion, we will remove:

• Your account information and credentials
• Your personal profile data
• Your private messages and communications
• Your personal preferences and settings
• Your payment information (processed through our payment providers)
• Your activity logs and usage data

5. What May Be Retained

In certain circumstances, we may need to retain some information:

• Memorial content that you've contributed (if it's part of a public memorial)
• Information required for legal compliance
• Anonymized data for platform improvement
• Backup copies (temporarily, as part of our disaster recovery process)
• Information necessary to prevent fraud or abuse

6. How to Request Deletion

You can request data deletion through the following methods:

• Using the "Delete Account" option in your account settings
• Emailing our data protection officer at privacy@perpetualmemoriam.life
• Submitting a formal request through our contact form

Please include the following in your request:

• Your full name
• Your registered email address
• Your account username (if different from your email)
• Specific data you want deleted (if not requesting complete deletion)
• Reason for deletion (optional but helpful)

7. Deletion Process

Our deletion process includes:

• Verification of your identity
• Review of your request and any legal obligations
• Deletion of your personal data from active systems
• Deletion from backup systems (within our retention period)
• Confirmation of deletion completion

8. Response Time

We will:

• Acknowledge your deletion request within 48 hours
• Complete the deletion process within 30 days
• Notify you if we need additional time
• Provide a confirmation of deletion when complete

9. Memorial Legacy Considerations

For memorial content, we will:

• Consult with memorial administrators before deletion
• Consider the wishes of family members
• Preserve memorial content if it's of public interest
• Anonymize personal data where possible
• Maintain memorial integrity while respecting privacy rights

10. Contact

For questions about data deletion or to submit a deletion request, please contact us at:

• Email: privacy@perpetualmemoriam.life